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3.TROUBLESHOOTING FOR PRINTING
Printer Driver Problems 81
3 TROUBLESHOOTING FOR PRINTING
Retrieval of printer configuration failed
Problem Description
When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
Cannot print a job as expected using PS3 printer driver
Problem Description
When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe
Acrobat, the following print options may not work correctly:
y Manual Scale
y Print Paper Size
y Paper Type
y Use Front Cover
y Use Back Cover
y Insert Pages
y Interleave Pages
y Booklet
y Multiple Pages per Sheet
y All options from the [Effect] tab
y All options from the [Image Quality] tab
Corrective Action
Disable [Use PostScript Passthrough] in the [PostScript Settings] dialog box and print the document.
Cannot change settings on the [Fonts] tab and the [Configuration] tab
Problem Description
The [Fonts] tab and [Configuration] tab are grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the [Fonts] tab and
[Configuration] tab. Please log on with the Administrator or a Power User.
No Check... Yes No Corrective Action
1 Is the equipment turned on? Next Step
Ø
Ö
Turn on the equipment.
2 Can you connect the computer to the equipment
via TopAccess?
Next Step
Ø
Ö
Restart the equipment.
3 Does the same message appear again when you
access the property of the printer driver?
Ö End
Check the printer driver port assignment and
make sure that it is correct.