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Troubleshooting
101
Verizon 4G LTE Router MBR1515LVW
5. Install the external antennas for improved 4G LTE signal strength:
External antennas are shipped with the router and have to be installed. If you have not
installed them yet, do so now. See Assemble the Router on page 7.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet:
• T
he traffic meter is enabled, and the limit might have been reached.
By configuring
the traffic meter not to block, you
can resume Internet access. If you have
a usage limit, your ISP might charge you for the overage.
• Y
our computer might not recognize any DNS server addresses.
A DNS se
rver is a host on the Internet that translates Interne
t names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
tw
o DNS servers for your use. If you entered a DNS address during the router’s
configuration, reboot your computer and verify the DNS address. Alternatively, you can
configure your computer manually with DNS addresses, as explained in your operating
system documentation.
• Y
our computer might not have the router configured as its TCP/IP router.
I
f your computer obtains its information from the router by DHCP, reboot the computer,
and verify the ro
uter address.