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PEN TABLET TROUBLESHOOTING
If you encounter problems with the tablet portion of the Cintiq, see the following tables. Your problem may
be described here, and you can try the solution offered. Also check the Notes linked to the driver download
screen for the latest information updates.
For additional information, visit the Wacom website at http://www.wacom.com.
Windows-specific problems
Mac-specific problems
The computer does not have
an available USB port.
Check if there is an available USB port on a USB hub. If not you will
need to add a USB hub or USB card.
A USB device plugged into the
Cintiq USB accessory port
does not function.
• Make sure the Cintiq itself is properly connected to a working USB
port on your computer.
• Be sure the Cintiq is powered on and that the status LED lights
white. The Cintiq contains a powered USB hub and the accessory
port will not work when the power is off.
• If the USB device does not work, try plugging it into a USB port
directly on your computer.
• If the USB device still does not function properly, contact the
manufacturer for that particular device.
The status LED is off. • Make sure the Cintiq is turned on.
• Check that the AC power adapter is plugged into both the Cintiq
and an active power outlet.
• Use only a power adapter specified for use with your Cintiq. Other
adapters may cause damage to your product.
The pen works only in mouse
mode, and does not draw or
write with pressure sensitivity.
The driver software for the tablet portion of the Cintiq was not installed
or did not load properly.
• Make sure the driver software is installed and functioning.
• Install the driver software in accordance with step 2: software
installation.
The pen does not draw or
write with pressure sensitivity.
Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond as a
pressure-sensitive tool.
Verify also that your application supports pressure sensitivity.
Clicking is difficult. Open the Wacom Tablet control panel and go to the P
EN tab. Try using
a lighter T
IP FEEL.
The pen selects everything or
will not stop drawing.
Open the Wacom Tablet control panel and go to the P
EN tab. Move the
T
IP FEEL slider toward FIRM, or select CUSTOMIZE... and increase the
C
LICK THRESHOLD setting. If this does not help, see testing controls and
input tools.