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TECHNICAL SUPPORT OPTIONS
If you have a problem with your Cintiq, check the appropriate installation section in this manual to make
sure the Cintiq is installed correctly. Then review the troubleshooting
procedures.
If you cannot find the answer in this manual, you may find updated information about your problem in the
Notes linked to the driver download screen (located on the Installation CD). You can also check the product
FAQs (Frequently Asked Questions
).
If you have an Internet connection, you can download the latest software drivers from the Wacom website
for your region. See obtaining software updates
.
Check the Customer Care options on the Wacom website for your region. You may find answers to your
questions without having to make a phone call.
If you cannot solve the problem and you think your Wacom product is not working properly, contact the
Wacom support staff for the area where your product was purchased. You can find contact information by
checking the Wacom website for your region.
When you call, you should be at your computer with the following information available:
• This manual.
• Serial number. (See the label on the back of the Cintiq.)
• Driver version number. (See the Installation CD or click on the Wacom Tablet control panel A
BOUT
button.)
• The make and model of your computer, and operating system version number.
• The make, model, and connection type of your video card.
• A list of peripheral devices attached to your computer.
• The software application and version you were using when the problem occurred.
• The exact wording of any error message that appeared on your screen.
• What happened and what you were doing when the problem occurred.
• How you tried to solve the problem.
You can also contact the Wacom Customer Care Center by visiting the Wacom website for your region and
completing an Email Inquiry form.
OBTAINING SOFTWARE UPDATES
Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you
are having a compatibility problem between Cintiq and a new hardware or software product, it may be
helpful to download a new software driver (when available) from the Internet.
Visit the Wacom website at www.wacom.com for Customer Care and product drivers or other software
updates.