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Troubleshooting
LCD Error Messages
9/6/07 XiIIIPlus/R110Xi/R170Xi User Guide 13383L-004 Rev. A
LCD Error Messages
The LCD displays messages when there is an error. See Table 12 for LCD errors, the possible
causes, and the recommended solutions.
Table 12 • LCD Error Messages
LCD Display/
Printer Condition
Possible Cause Recommended Solution
The printer stops; the
RIBBON light is on; the
ERROR light flashes.
In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.
Load ribbon correctly.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon that is loaded incorrectly.
1. Load ribbon correctly.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 85.
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 85.
In thermal transfer mode, the
printer did not detect the ribbon
even though it is loaded correctly.
1. Print a sensor profile. See Print
Sensor Profile on page 84. The
ribbon out threshold (marked by
the word
RIBBON) is likely too
high, above the black area that
indicates where the ribbon is
detected.
2. Calibrate the sensors or load
printer defaults. See Calibrate
Media and Ribbon Sensor
Sensitivity on page 85 or LOAD
DEFAULTS on page 67.
If you are using direct thermal
media, the printer is waiting for
ribbon to be loaded because it is
incorrectly set for thermal transfer
mode.
Set the printer for Direct Thermal
mode. See Select Print Method
on page 74.
ERROR CONDITION
RIBBON OUT