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Troubleshooting
Print Quality Problems
9/6/07 XiIIIPlus/R110Xi/R170Xi User Guide 13383L-004 Rev. A
Misregistration/skips
labels
The printer is not calibrated. Recalibrate the printer.
The media sensor is not
positioned correctly.
Perform media sensor position adjustment.
Improper label format. Use correct label format.
Misregistration and
misprint of one to
three labels
The platen roller is dirty. See Clean the Printhead and Platen Roller
on page 134.
The media sensor is not
positioned correctly.
Place the media sensor in the proper position.
Media does not meet
specifications.
Use media that meets specifications.
Vertical drift in
top-of-form position
The printer is out of calibration. Recalibrate the printer.
Normal tolerances of
mechanical parts and printer
modes.
Note • A vertical drift of
± 4 to 6 dot rows
(approximately 0.5 mm)
is within normal
tolerances.
1. Calibrate the printer.
2. Adjust the label top position setting. See
Adjust Label Top Position on page 91.
The platen roller is dirty. Clean the platen roller. See Clean the Printhead
and Platen Roller on page 134.
Vertical image or
label drift
The printer is using
non-continuous labels but is
configured in continuous mode.
Configure the printer for non-continuous and run
calibration routine, if necessary.
The media sensor is positioned
incorrectly.
Ensure that the media sensor is properly
positioned to read a single/consistent interlabel
gap.
The media sensor is calibrated
improperly.
See Calibrate Media and Ribbon Sensor
Sensitivity on page 85.
The platen roller is dirty. Clean the platen roller. See Clean the Printhead
and Platen Roller on page 134.
Improper printhead pressure
settings (toggles).
Adjust the printhead pressure to ensure proper
functionality.
Improperly loaded ribbon or
media.
Verify that the printer is loaded properly.
Incompatible media. Ensure that the interlabel gaps or notches are 2 to
4 mm and consistently placed. Media must not
exceed minimum specifications for mode of
operation.
Table 13 • Print Quality Problems (Continued)
Problem Possible Cause Recommended Solution