7 Common Administration Reports Administration
UCS 1000 R4.2 Administration 585-313-507 Issue 3 April 2000 327
Table 24 describes the columns on this window.
Table 24. Column Description for the Call Data Summary Report
Column Name Description Comment
Period
Time, in hourly increments, when calls
were made to the voice system.
Service
Script associated with a group of calls
made during the specified time.
Average Hold
Time
Average duration of a call for the
specified time in minutes and seconds.
Calls
Total number of calls for the specified
time.
Event
Description
Name of the call data field. Appears only when the Include
Call Data Fields?:
field is set
to Yes. See Modifying the Call
Data Summary Report on page
328.
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