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B - 4 ONline 10BASE-T Security Module Installation and Operation Guide
For access to customer service for all 3Com products, call (800) 876-3266.
You can also contact the Integrated Systems Division (ISD) on the Internet
by using the e-mail address techsupp@chipcom.com.
Returning Products for Repair
A product sent directly to 3Com for repair must first be assigned a Return
Materials Authorization (RMA) number. A product sent to 3Com without
an RMA number will be returned to the sender unopened, at the sender’s
expense.
To obtain an RMA number for Integrated Systems Division products
(formerly Chipcom), use the following numbers.
Accessing the 3Com MIB
The 3Com Management Information Base (MIB) for the Integrated Systems
Division describes commands that enable you to manage 3Com
SNMP-based products. The MIB is available over the Internet on an
anonymous FTP server. Updates to these MIBs are released as new 3Com
products are introduced.
To access Internet versions:
1. FTP to ftp.chipcom.com (151.104.9.65).
2. Enter the login name anonymous.
Country Telephone Number Fax Number
U.S. and Canada (800) 724-2447 (508) 787-3400
Europe (44) (1442) 275860 No Fax
Asia Pacific (508) 787-5296 (508) 787-3400