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Megabit Modem 400F, 500L, 600F, and 700F User Manual 103
B
TECHNICAL ASSISTANCE
AND
RETURNS
This chapter describes how to contact ADC for technical support.
TECHNICAL SUPPORT
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Wireline
Systems Division Customer Service Engineering Group at one of the following numbers:
• Telephone: 800.638.0031
714.730.3222
• Fax: 714.832.9924
• Email wsd_support@adc.com
A Customer Service Engineer answers technical assistance calls Monday through Friday
between 7:30 AM and 5:30 PM, Pacific Time, excluding holidays. At all other times, an on-duty
Customer Service Engineer returns technical assistance calls within 30 minutes.
WORLD WIDE WEB
Avidia product information can be found at http://www. adc.com using any web browser.
ADVANCE REPLACEMENT
Any product determined by ADC not to comply with the applicable warranty within 30 calendar
days from the date of shipment to the Buyer, or as otherwise authorized, are eligible for advance
replacement free of charge. A replacement product will be shipped to the Buyer within 24 hours
of ADC’s receipt of notification from the Buyer.