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Appendix C: Troubleshooting
203
7" Modero Widescreen Touch Panels
Appendix C: Troubleshooting
This section describes the solutions to possible hardware/firmware issues that could arise during the
common operation of a Modero touch panel.
Troubleshooting Information
Symptom Solution
My USB drivers has a yellow
exclamation point and doesn’t
appear to be working.
The USB driver was incorrectly installed and should be re-installed:
• Power up the panel without the USB cable connected to the panel.
• Plug in the USB cable into the G4 panel. You should see a USB icon
show up in the System Tray.
• Double click on the icon to bring up the list of USB devices (you
should see the "AMX USB LAN LINK" device in the list).
• If the "Install Driver" dialog doesn't appear automatically, select the
"Properties" button and then the "Update Driver" button.
• When the Install Driver dialog does appear, click Next to accept all
the default prompts.
• The OS will notify you that the driver you are installing/updating does
not have a digital signature. This is acceptable, agree to continue the
installation.
• After installation is complete, the exclamation point should disappear.
When using G4 WebControl to
communicate with a target panel, a
VNC Server dialog appears on my
screen.
• During a WebControl connection to a target panel you are prompted
with a G4 Authentication dialog which asks you to enter the assigned
password for the panel (before gaining access).
• If you are ever prompted with a VNC Server dialog, you must enter
the IP Address of the target panel. This can be found within the
Setup > Protected Setup > System Settings page.
- This IP Address of the panel appears within the IP Settings
section of this page
• Enter the IP Address and click OK. You will then be prompted with
the G4 Authentication popup where you must enter the panel’s
WebControl password.
While attempting to communicate
directly with the Virtual Master (on
the PC) via a USB connection, I
can’t get my communication icon
to turn Green.
• A Green communication icon indicates that a connection has been
established to the target Master or target Virtual Master.
• Launch NetLinx Studio and configure the Master Connection
communication settings for a Virtual Master.
• Navigate to the System Settings page and toggle the
Type field to USB.
• Make sure the Type-A USB connector is securely connected to the
PC.
• Make sure the panel DOESN’T have the mini-USB connected and
TURN OFF the panel.
• Once the panel has turned ON THEN connect the mini-USB to the
Program Port. The USB icon should appear in your system tray. If it
doesn’t.
• The panel can take a few minutes to detect the connection to the PC.