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Appendix C: Troubleshooting
204
7" Modero Widescreen Touch Panels
Troubleshooting Information (Cont.)
Symptom Solution
My Modero panel isn’t appearing
in my Workspace window.
• Verify that the System number is the same on both the NetLinx
Workspace window and the System Settings page on the Modero
panel.
• Verify you have entered the proper NetLinx Master IP and connection
methods into the Master Connection section of the System Settings
page.
My Modero panel can’t obtain a
DHCP Address
In requesting a DHCP Address, the DHCP Server can take up to a few
minutes to provide the address.
• Verify there is an active Ethernet connection attached to the rear of
the Modero before beginning these procedures.
• Select Diagnostics > Network Address, from the Main menu and
verify the System number.
• If the IP Address field is still empty, give the Modero a few minutes to
negotiate a DHCP Address and try again.
My panel is not showing up in the
Virtual Master’s System list of
connected devices.
If you a Virtual Master has already connected to the target panel, the
G4 device retains the information of the previous Virtual Master System
number.
• Reboot the panel without the USB cable plugged into the panel.
• Configure NetLinx Studio for a Virtual Master connection. Note the
System Number used in the Edit Settings window.
• Stop communication on the Virtual Master by going to Settings >
Stop Communications.
• Click Yes to stop communication.
• Select the System Number (from the Online Tree tab) and use a right
mouse click to select Refresh System. This re-establishes
communication with the Virtual Master.
• Plug-in the mini-USB cable into the corresponding port on the panel.
• Wait a few seconds and refresh the system. This re-establishes
communication with the Virtual Master. The panel should now appear
in the list of available devices.