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Symptom Possible Cause Action
Does “Pause Printing” appear in the
printer window?
When printing stops because of an
error, the printer sometimes switches
to the “Pause Printing” state. Follow
the procedure below to release the
printer from the “Pause Printing”
state.
1. On the Start menu, point to
Settings and click Printers.
2. Double-click the appropriate
printer.
3. In the printer window, click the
Printer menu.
4. On the Printer menu, if “Pause
Printing” is selected, click it to
release.
Is the printer off? Press the [I] on the power switch to
turn on the printer.
See 3.2.1 “Turn On the Printer”
The printer does not print
Is the parallel, USB, or Ethernet
interface cable loose or
disconnected?
Turn off the printer and check the
interface cable. If necessary,
reconnect.
Is the printer IP address set
correctly? (When using TCP/IP.)
The IP address might be different.
Consult your system administrator
and set the correct IP address.
Use the printer configuration list to
confirm the current IP address.
Cannot print with TCP/IP
Is there a reception filter? Consult your system administrator to
find out if there is a reception filter
set.
An error message
appears on the computer
screen
A printer error has occurred. Check the message and rectify the
error accordingly.