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Symptom Possible Cause Action
Is the paper damp? Replace the paper.
See 4.2 “Loading Paper”
Is the media suitable?
Are you using warped paper?
Replace the media with a
recommend size and type, and
confirm that your printer driver
settings are correct.
See 4.1 “Suitable and Unsuitable
Paper Types”
Is the paper tray properly inserted
into the printer?
Push the paper tray completely back
into the printer.
Is there paper or a foreign object
jammed in the printer?
Turn the power off and remove the
jammed paper or foreign object.
If you cannot remove the obstruction,
turn off the printer and contact your
dealer or Brother authorized service
representative. Do not attempt to
disassemble the printer.
Creased paper
Is the transfer roll cartridge properly
installed in the printer?
Make sure that the transfer roll
cartridge is properly installed.
See 8.3.2 “Replacing the Transfer
Roll Cartridge”
Are the paper guides in the paper tray
set correctly?
In the paper tray, set the side and end
guides to their correct positions.
See 4.2.1 “Load Paper in the Paper
Tray ”
See 4.2.2 “Load A5 Paper in the
Paper Tray/Changing the Paper Size
from A5”
Is the paper guide in the
multi-purpose tray set at the correct
mark?
Set the paper guide in the
multi-purpose tray at the correct
mark.
See 4.2.3 “Load Paper into the
Multi-purpose Tray”
Slanted printing,
Incorrectly positioned
printing
Did you install the A5 spacer when
loading A5 paper into the paper tray?
Make sure that the A5 spacer is
properly installed next to the end
guide in the paper tray.
See 4.2.2 “Load A5 Paper in the
Paper Tray/Changing the Paper Size
from A5”