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TROUBLESHOOTING AND ROUTINE MAINTENANCE
15 - 1
15
15
Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your fax machine often identifies the problem and displays an error
message. The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA: 1-800-521-2846
In Canada: 1-800-681-9838
1-514-685-5381
In Montreal
Or, visit us at: http://solutions.brother.com
IMPORTANT
For technical and operational assistance, you must call the country where you
purchased the fax machine. Calls must be made from within that country.
ERROR MESSAGES
ERROR MESSAGE
CAUSE ACTION
CHECK
CARTRIDGE
An ink cartridge is not installed properly. Re-install the ink, seating it properly. See
page 15-16.
CHECK
ORIGINAL
Original was not inserted or fed properly, or
document was longer than about 40" inches
(90cm).
See page 15-3.
CHECK PAPER
SIZE
Your paper is not the correct size.
Reload the correct size of paper, and then
press
Black Fax Start
.
CHECK PAPER Fax machine is out of paper.
Add paper, and then press
Black Fax Start
.
COMM. ERROR Poor phone line quality caused a
communication error.
Try the call again. If problem continues,
call the telephone company to check your
phone line.
CONNECTION
FAIL
You tried to poll a fax machine that is not in
Polled Waiting mode.
Verify the other party’s polling setup.
HIGH
TEMPERATURE
The print head detects high temperature. Use the fax machine in a cool room or
lower the temperature
.
COVER OPEN Control panel cover or top cover is not
closed completely.
Open and close the covers.
DISCONNECTED The other party or other party’s fax
machine terminated the call.
Try to transmit or receive again.