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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Fax Machine Does Not Answer When
Called
Make sure the fax machine is in the correct receiving mode for your setup
(either
FAX ONLY, FAX/TEL or TAD: ANSWER MACH). Check for
dial tone. If possible, call your fax machine to hear it answer. If there is still
no answer, check the telephone line cord connection. If there is no ringing
when you call your fax machine, call your telephone company to check the
line.
There is no dial tone on the handset. Press Hook/Hold––OR––Lift the handset. If you hear no dial tone, check
telephone line cord connections at the fax machine and wall jack. Check
that the handset curled cord is connected to the fax machine’s handset jack.
Test the jack with another single line telephone. If no dial tone on the wall
outlet, call your telephone company.
Sending Faxes
Poor Transmission Quality Try changing your resolution to FINE or S.FINE. Make a copy to verify
your fax machine’s scanner operation.
Transmission Verification Report
says “Result:NG”
There is probably temporary noise or static on the line. Try sending the fax
again. If the problem continues, call the telephone company to check your
phone line.
Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty
(See Cleaning the Scanner, page 15-15.).
Handling Incoming Calls
Fax Machine “Hears” Voice as CNG
Tone
If your fax machine is set to Easy Receive ON, it is more sensitive to
sounds. Your fax machine may mistakenly interpret certain voices or music
on the line as a calling fax machine and respond with fax receiving tones.
Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by
turning Easy Receive to OFF. (See Easy Receive, page 6-3.)
Transferring a Fax Call to the Fax
Machine
If you answered at the fax machine, press Black Fax Start and hang up
immediately. If you answered at an extension phone, press your Fax
Receive Code (default setting is 51). When your fax machine answers,
hang up.
Custom Features on a Single Line If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail,
an alarm system or any other custom feature on a single phone line with
your fax machine, it may create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a custom
feature signal comes through on the line, the signal can temporarily
interrupt or disrupt the fax data. Brother’s ECM feature should help
overcome this problem. This condition is related to the telephone system
industry and is common to all devices that send and receive information on
a single, shared line with custom features. If avoiding a slight interruption
is crucial to your business, a separate line with no custom features is
recommended.
DIFFICULTY SUGGESTIONS