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A printout is unclear, faded
Troubleshooting
67
A printout is unclear, faded
The following conditions could cause unclear or faded printing.
Printed output which is faded or streaked with while could be caused by
the following conditions:
• Print media was not loaded with the print side up.
• Ink has run out in one of the ink tanks.
• BJ Print Head nozzles are clogged.
• The BJ Print Head is worn out or damaged.
Follow the procedures below to correct the problem.
● Was the media loaded with the print side up?
Special media must be loaded with the correct print side up.
● Ink tank(s) out of ink?
Check the amount of ink remaining in each tank. If an ink tank is empty, replace it.
● BJ Print Head nozzles clogged or damaged?
If printed images are faded in spite of a sufficient ink supply, the nozzles of the print
head could be clogged or the BJ Print Head could be wom or damaged.
Summary of correcting the problem
Yes
No
Set the media correctly
Yes No
Replace the empty ink tank
Execute print head deep cleaning. (P.72)
If the nozzle check pattern is not crisp and clear, perform print head deep
cleaning and print another nozzle check pattern.
Clean the print head. (P.70)
If the nozzle check is not crisp and clear, clean the print head and print another
nozzle check pattern.
Print a nozzle check pattern. (P.68)
1
2
3
Contact the Canon Customer Care Center. You may need
to replace the BJ Print Head. (P.77)
4
Did you check the ink tanks?
• Fading or streaking is usually a
sign that ink supply is low in
one or more of the ink tanks.
Check the ink level in the ink
tanks. If an ink tank is empty,
replace it.
• If the printer beeps four times,
one or more of the ink tanks
has run out of ink. Replace the
empty ink tank (s).
Did you check the level in the ink
tanks?
• In the BJ Status Monitor, click
the Ink Information tab and
check the level in the ink tanks.
• If you cannot display the BJ
Status Monitor in your system,
open the front cover and
remove each ink tank one by
one to check the ink level
visually.
• Open the BJ Print Monitor to see
if a low ink alert is displayed.
• If you cannot display the BJ
Print Monitor in your system,
open the front cover and
remove each ink tank one by
one to check the ink level
visually.
Macintosh
Windows
Memo