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Troubleshooting
4
7-4
Cannot install Windows printer driver.
Problem 1: Incorrect installer CD-ROM mounted.
Solution: Mount the User Software CD-ROM provided with the printer.
Problem 2: User Software CD-ROM damaged.
Solution: Call for service and request a new User Software CD-ROM. You can also
download the driver from the Canon Home Page
(http://www.canon.com/).
Problem 3: Windows operating system is unstable.
Solution: If Windows displays system error messages such as “General Protection
Fault” or “Illegal Operation”, the computer system has become unstable.
Confirm the problem with the system and try to install again.
Problem 4: Installation does not complete successfully.
Solution: Open the Printer folder, remove the printer icon, then try again. (ÆSetup
Guide)
Cannot Install Macintosh Driver.
Problem 1: Incorrect installer CD-ROM mounted.
Solution: Mount the User Software CD-ROM provided with the printer.
Problem 2: Provided User Software CD-ROM is damaged.
Solution: Call for service and request a new User Software CD-ROM. You can also
download the driver from the Canon Home Page
(http:// www.canon.com/).
System does not recognize the printer.
Problem 1: Interface cable is disconnected.
Solution: If the printer is connected via the parallel port, USB port, or IEEE1394
port, check the cable connections at the printer and the computer. (ÆSetup
Guide).