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Troubleshooting
Disp lay Messages
If messages appear, see the following and solve the problem.
e-Manual
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Troubleshooting
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Display Messages
An error code is a 3-digit code recorded as an error log when an error occurs.
You can check the code in the following locations.
Error codes for fax jobs
Error send report
Error receive report
Job history in the system status screen
•
•
•
Error codes for print jobs Job history in the system status screen •
2010 01/01 02:07AM F AX 0001
Error Report (Send)
Send jobresulted in error.
Job No.
Address
Name
StartTime
Call Length
Sheets
Result
0123
0123456789
name
01/01 02:07AM
01'15
1
NG #018 Busy/NoSignal
Error code
For details on the reports, see the following.
e-Manual
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Basic Operation
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Setting the Auto Printing Reports
For details on the error code, see the following.
#001
Cause A document may be jammed.
Action Remove the jammed document.
#003
Cause Because the data is too large, it is taking excessive time to send/receive the document.
Action 1 Reduce the scanning resolution, and then send the document.
Action 2 Reduce the scanning resolution or ask the sender to divide the document before sending it.
#005
Cause 1 The recipient did not respond within 35 seconds.
Action
Repeat the procedure from the rst step. Additionally, ask the recipient to check the fax machine. If you are
making an overseas call, add a pause to the fax number.
Cause 2 The recipient may not be using a G3 fax machine.
Action
Ask the recipient what type of fax machine is being used, and then send the document to the recipient's G3 fax
machine. If the recipient does not have a G3 fax machine, send the document again using a communication
mode compatible with the recipient's fax machine.
#012
Cause The recipient's machine has run out of paper.
Action Ask the recipient to make sure that paper is loaded in their machine.
#018
Cause 1 Redialing was not able to obtain any response. The recipient was not able to respond due to a telephone call etc.
Action
Wait a moment, and then try again. Nevertheless, if you cannot send the document, ask the recipient to make
sure that their fax machine is turned ON. If the recipient is making a telephone call, wait a moment, and then send
the document again.
Cause 2 You were not able to send the document because the recipient was making a telephone call etc.
Action Make sure that the recipient can communicate with you, and then try again.
Cause 3 The settings of the recipient's machine are di erent from those of yours.
Action Make sure that the recipient can communicate with you, and then try again.
Cause 4 A pause was not added to the fax number when you made an overseas fax.
Action
Add a pause after the country code or the recipient's fax number, and then redial the number. If you want to send
the document to the recipient registered under a one-touch key, change the settings for international sending in
the detailed setting screen.
Err or Code