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Troubleshooting
Customer Support (Canada)
Canon Canada Inc., o ers a full range of customer technical support options*:
* Support program speci cs are subject to change without notice.
For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently
asked questions, visit
http://www.canon.ca/
Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty
1-800-OK-CANON
For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-OK-CANON
If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time
of your call to the live technical support number above or via the website at http://www.canon.ca/
* Support program speci cs are subject to change without notice.
Please have the following information ready when you contact Canon:
Product name (Color imageCLASS MF8350Cdn/MF8050Cn)
Serial number (a character string which consists of three alphabets and a 5-digit number and is indicated on the label located
inside the front cover of the machine)
MF8350Cdn
Serial No.
Serial Numbe
r
MF8050Cn
Serial No.
Serial Numbe
r
Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results
WARNING
If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power cord, and contact
Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
IMPORTANT
Attempting to repair the machine yourself may void the limited warranty.
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