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C-5
Cisco 11500 Series Content Services Switch Hardware Installation Guide
78-13884-03
Appendix C Troubleshooting
Troubleshooting the Boot Process
Failure_type Indicates one of four types of failure, Hardware/Fatal,
Hardware/Non-Fatal, Software/Fatal, and
Software/Non-Fatal.
• Fatal errors indicate that a CSS 11501 component or a
specific module in the CSS 11503 or CSS 11506 cannot
perform its intended function reliably.
• Non-Fatal errors indicate that a CSS 11501 component or
a specific module in the CSS 11503 or CSS 11506 is
capable of performing its intended function despite the
errors, but you should repair the problem as soon as
possible.
In the case of fatal and non-fatal errors with the CSS 11501,
obtain technical assistance.
In the case of fatal and non-fatal errors with the CSS 11503
or CSS 11506:
1. When the CSS completes the boot process, power down
the CSS.
2. Reseat the failed module.
3. Power up the CSS.
If reseating the module does not correct its failure, obtain
technical assistance.
Maj_Error_id Indicates the single reference number that points to a
particular sub-function in the CSS 11501 chassis or a specific
module in the CSS 11503 or CSS 11506.
Min_Error_id Indicates the sub reference number that points to a particular
verification step within the sub-function.
Test_reference Indicates the test number associated with a particular test.
Table C-1 Fields in the Diagnostic Monitor Error Message (continued)
Field Description