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Appendix C Troubleshooting
Troubleshooting the Boot Process
C-6
Cisco 11500 Series Content Services Switch Hardware Installation Guide
78-13884-03
After the CSS performs the diagnostics, it boots the Offline Diagnostic Monitor
(OffDM) as indicated by the following message:
Booting OffDm @ 0xbfd70000
See the following section for the OffDM verification of the boot configuration
record and disk drive.
If the Booting OffDm message does not appear, a CSS 11501 component failure
or an SCM failure may have occurred; such a failure would not allow a software
download to start.
If this problem occurs for a CSS 11501, obtain technical assistance.
If this problem occurs for a CSS 11503 or CSS 11506:
1. Power down the CSS.
2. Reseat the SCM.
3. Power up the CSS.
If reseating the module does not correct its failure, obtain technical
assistance.
Test_name Provides the name of the test reporting the error; for example:
Uart Interrupt Test
PHY Reset Test
Failure_details Provides information about the error; for example:
PHY Reset Register failed to clear. Addr: 0x12345678
Expected: 0x0 Actual:0xf
Table C-1 Fields in the Diagnostic Monitor Error Message (continued)
Field Description