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C-23
Cisco 11500 Series Content Services Switch Hardware Installation Guide
78-13884-03
Appendix C Troubleshooting
Troubleshooting the CSS Modules
During normal CSS operation,
the following message appears
and then, the CSS reboots:
ONDM: Both Port C and Port
D Focus Connect paths have
failed.
The Switch Modules in slot 1 and 2 failed.
1. Power down the CSS.
2. Remove and replace the modules. Refer to
the reference sheet that comes with the
modules.
3. Reboot the CSS to boot the modules.
During normal CSS operation,
the following message appears:
Temperature has reached x
celsius for slot number
Check the fans in the chassis. The module in
the designated slot number is running a
temperature that is too high, indicated by the x
variable.
• For a CSS 11503, replace the chassis.
• For a CSS 11506, replace the fan module.
Refer to the reference sheet that comes
with the replacement module.
You cannot access log or
archive files on the CSS disk but
traffic is still passed in and out
of the CSS.
Replace the disk containing the files. Remove
the disk and install the replacement in the
SCM. Refer to the reference sheet that comes
with the replacement disk.
After you install the disk in the SCM, you must
wait 10 seconds before you can reseat or
remove it.
If the replacement disk does not have the same
software version that the CSS is running, the
SCM will not initialize the disk. You must
reboot the CSS and configure a primary boot
record. You can select the CSS software
currently on the disk or instruct the CSS where
to locate the CSS software ADI file to install on
the disk. If you archived an offline version of
your CSS running-config file, copy it back onto
the CSS.
Table C-5 Troubleshooting the CSS Modules (continued)
Symptom Recommended Action