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Basic Troubleshooting 2-7
Starting the diagnostics causes the Dell logo screen to appear on the monitor
screen, followed by a message indicating that the diagnostics is loading.
Before the diagnostics loads, a program tests the portion of main memory
(RAM) required for loading the diagnostics. If a RAM error is detected, a mes-
sage telling you which DIMM has failed appears on the screen.
If no errors are found in RAM, the diagnostics loads and the Diagnostics
Menu appears. This menu lets you choose the following options or exit the
Dell Diagnostics:
Run All Tests — Runs all tests for a thorough check of the system
Run Quick Tests — Runs selected tests from all test groups to quickly
locate a failure or to indicate where further testing is needed to isolate a
failure
Run Specific Tests — Tests a particular area or subsystem
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If none of the troubleshooting procedures in this chapter or the tests in the
Dell Diagnostics reveals the source of the problem or leads to the proper
troubleshooting steps for determining the source of the problem, refer to the
Support site at www.dell.com or call Dell for technical assistance. For instruc-
tions on contacting Dell, see the chapter titled “Getting Help” in the
Installation and Troubleshooting Guide.