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Running the System Diagnostics 153
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before
calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data
loss. If you are unable to fix the problem yourself, service and support
personnel can use diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a system problem, first use the online Server Administrator
diagnostics. If you are unable to identify the problem, then use the system
diagnostics.
To access the online diagnostics, log into the Server Administrator home
page, and then click the Diagnostics tab. For information about using
diagnostics, see the online help. For additional information, see the Server
Administrator User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular
device groups or devices. The system diagnostics menus and options allow
you to:
• Run tests individually or collectively.
• Control the sequence of tests.
• Repeat tests.
• Display, print, or save test results.
• Temporarily suspend testing if an error is detected or terminate testing
when a user-defined error limit is reached.
• View help messages that briefly describe each test and its parameters.
• View status messages that inform you if tests are completed successfully.
• View error messages that inform you of problems encountered during
testing.
Book.book Page 153 Monday, September 14, 2009 12:57 PM