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88 Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97.
2
Turn off the system and attached peripherals, and then turn them on again.
If an error message does not appear, continue to the next step.
If an error message appears, go to step 11.
3
Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 27.
If the amount of memory installed matches the system memory setting, go to step 11.
4
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5
Open the system. See "Opening the System" on page 41.
6
Ensure that the memory banks are populated correctly. See "Memory Module Installation Guidelines"
on page 59.
If the memory modules are populated correctly, continue to the next step.
7
Reseat the memory modules in their sockets. See "Installing a Memory Module" on page 60.
8
Close the system. See "Closing the System" on page 41.
9
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
10
Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 27. If the amount of memory installed still does not match the system memory
setting, proceed to the next step.
11
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
12
Open the system. See "Opening the System" on page 41.
NOTE: Several configurations for the memory modules exist; see "Memory Module Installation Guidelines" on
page 59.
13
If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the
module. Otherwise, swap the memory module in socket 1 with a module of the same type and capacity
that is known to be good. See "Installing a Memory Module" on page 60.
14
Close the system. See "Closing the System" on page 41.
15
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
16
As the system boots, observe any error message that appears and the diagnostic indicators on the front
of the system.
book.book Page 88 Monday, June 5, 2006 3:20 PM