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Contents 15
19 Troubleshooting: Your
Storage Array Software . . . . . . . . . . . . 237
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 237
Device Health Conditions
. . . . . . . . . . . . . . . . 237
Storage Array Support Data
. . . . . . . . . . . . . . . 241
Automatically Collect the Support Bundle Data . . . . 241
Retrieving Trace Buffers
. . . . . . . . . . . . . . . . . 242
Collecting Physical Disk Data
. . . . . . . . . . . . . . 244
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . 245
Recovery Guru
. . . . . . . . . . . . . . . . . . . . . . 246
Storage Array Profile
. . . . . . . . . . . . . . . . . . 246
Viewing the Logical Associations. . . . . . . . . . . . 248
Viewing the Physical Associations
. . . . . . . . . . . 248
Finding Nodes
. . . . . . . . . . . . . . . . . . . . . . 249
Using Go To
. . . . . . . . . . . . . . . . . . . . . . . 250
Recovering From an Unresponsive
Storage Array Condition
. . . . . . . . . . . . . . . . . 251
Locating a Physical Disk. . . . . . . . . . . . . . . . . 254
Locating an Expansion Enclosure
. . . . . . . . . . . . 255
Capturing the State Information
. . . . . . . . . . . . . 256
SMrepassist Utility
. . . . . . . . . . . . . . . . . . . 257
Unidentified Devices
. . . . . . . . . . . . . . . . . . 258
book.book Page 15 Thursday, December 9, 2010 3:20 PM