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Troubleshooting: Your Storage Array Software 243
• The version number for the management application programming
interface (API).
• The model ID for the RAID controller module board.
• The collection status for each RAID controller module. If the status is
Failed, the reason for failure is noted, and there is no trace file for the
failed RAID controller module.
To retrieve the trace buffers:
1
From the AMW, select
Advanced
Troubleshooting
Support Data
Retrieve Trace Buffers
.
The
Retrieve Trace Buffers
dialog appears.
2
Select either the
RAID controller module 0
,
RAID controller module 1
,
or both.
If the RAID controller module status message to the right of a check box
indicates that the RAID controller module is offline, the check box is
disabled.
3
From the
Trace buffers
list, select the relevant option.
4
To move the buffer, select
Move current trace buffer to the flushed buffer
after retrieval
.
Move current trace buffer to the flushed buffer after retrieval
is not
available if the
Flushed buffer
option is selected in step 3.
5
Enter a name for the physical disk data filename in
Specify filename
or
click
Browse
to navigate to a previously saved file to overwrite an existing
file.
6
Click
Start
.
The trace buffer information is archived to the file specified.
7
After the retrieval process is completed:
• To retrieve trace buffers again using different parameters, repeat
step 2 through step 6.
• To close the dialog, click
Close
.
book.book Page 243 Thursday, December 9, 2010 3:20 PM