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Troubleshooting 119
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Scanners and
Cameras
.
2
If your scanner is listed, Windows recognizes the scanner.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Scanners and Cameras
.
2
If the scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for
instructions.
Sound Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
A
DJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and that
the sound is not muted.
T
EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
E
LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or
halogen lamps to check for interference.
R
EINSTALL THE SOUND DRIVER — See "Drivers" on page 141.
R
UN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and
Hardware Problems in the Microsoft
®
Windows
®
XP and Microsoft Windows Vista™
Operating Systems" on page 143.