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Troubleshooting Tools 105
System Messages
NOTE: If the message you received is not listed in the table, see the documentation
for either the operating system or the program that was running when the message
appeared.
3 Possible motherboard
failure.
Contact Dell (see "Contacting Dell" on
page 269).
4 RAM Read/Write
failure.
• Ensure that no special requirements for
memory module/connector placement
exist (see "Memory" on page 157).
• Ensure that the memory you are using is
supported by your computer (see
"Memory" on page 33).
• If the problem persists, contact Dell (see
"Contacting Dell" on page 269).
5 Real time clock failure.
Possible battery failure
or motherboard failure.
• Replace the battery (see "Replacing the
Battery" on page 251).
• If the problem persists, contact Dell (see
"Contacting Dell" on page 269).
6 Video BIOS Test
Failure.
Contact Dell (see "Contacting Dell" on
page 269).
ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT
CHECKPOINT [NNNN]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE
THIS CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT — The computer
failed to complete the boot routine three consecutive times for the same error (see
"Contacting Dell" on page 269 for assistance).
CMOS CHECKSUM ERROR — Possible motherboard failure or RTC battery low.
Replace the battery (see "Replacing the Battery" on page 251 or see "Contacting
Dell" on page 269 for assistance).
Code
(repetitive
short beeps)
Description Suggested Remedy