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Contents 7
Starting the Dell Diagnostics From Your
Hard Drive
. . . . . . . . . . . . . . . . . . . . . 108
Dell Diagnostics Main Menu
. . . . . . . . . . . . 110
11 Troubleshooting . . . . . . . . . . . . . . . . . . 113
Battery Problems . . . . . . . . . . . . . . . . . . . . 113
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 113
Optical drive problems
. . . . . . . . . . . . . . . . . 114
Problems writing to an optical drive
. . . . . . . . . . 114
E-Mail, Modem, and Internet Problems
. . . . . . . . 115
Error Messages
. . . . . . . . . . . . . . . . . . . . . 117
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 118
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 118
Lockups and Software Problems
. . . . . . . . . . . . 119
The computer does not start up
. . . . . . . . . . 119
The computer stops responding
. . . . . . . . . . 119
A program stops responding
. . . . . . . . . . . . 119
A program crashes repeatedly
. . . . . . . . . . 119
A program is designed for an earlier
Windows operating system
. . . . . . . . . . . . 120
A solid blue screen appears
. . . . . . . . . . . . 120
Other software problems
. . . . . . . . . . . . . 120
Memory Problems
. . . . . . . . . . . . . . . . . . . . 121
Mouse Problems
. . . . . . . . . . . . . . . . . . . . 121
Network Problems
. . . . . . . . . . . . . . . . . . . 122