Filter
Top Products
36 Quick Reference Guide
Windows Vista:
1
Click the Windows Vista start button , and click
Help and Support
.
2
Ty pe
hardware troubleshooter
in the search field and press
<Enter> to start the search.
3
In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 45 and run the Dell Diagnostics
before you contact Dell for technical assistance.
Dell recommends that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The Drivers and Utilities disc is optional and may not ship with your computer.
Enter system setup (see "System Setup" in your User’s Guide), review your
computer’s configuration information, and ensure that the device you want
to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and
Utilities disc.
Starting the Dell Diagnostics From Your Hard Drive
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F12> immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been
found, run the Dell Diagnostics from your Drivers and Utilities disc. See "Starting the
Dell Diagnostics From the Drivers and Utilities Disc" on page 37.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft
®
Windows
®
desktop. Then shut down
your computer (see "Turning Off Your Computer" in your
User’s Guide
),
and try again.