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Quick Reference Guide 39
4
When the tests are completed, if you are running the Dell Diagnostics
from the
Drivers and Utilities
disc
,
remove the disc.
5
Close the test screen to return to the
Main
Menu
screen. To exit the Dell
Diagnostics and restart the computer, close the
Main
Menu
screen.
Troubleshooting
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message.
This message may help support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
NOTE: The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell computer to the Windows Classic view.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
Replace the battery only with the same or equivalent type recommended by the
manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
R
EPLACE THE BATTERY — If you have to repeatedly reset time and date information
after turning on the computer, or if an incorrect time or date displays during start-up,
replace the battery (see "Replacing the Battery" in your User’s Guide). If the battery
still does not work properly, contact Dell (see "Contacting Dell" in your User’s Guide).
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
E
NSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —
Windows XP:
•Click
Start
and click
My Computer
.