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Printing Problems
This section lists some printing problems you might encounter while printing and provides
information on how to resolve the problems.
Error Messages
Below are conditions and error messages you might encounter while using the printer, along with
possible solutions to the problems
Condition/Message Possible Solution
No Printer Connected
Check the following:
Make sure you use the USB cable that came with the printer.
This cable is rated for USB 2.0 data rates, and other, less
expensive cables may cause improper operation.
Make sure the USB printer cable is correctly connected to
your computer and the USB connection on the back of the
printer.
Make sure the printer is plugged in and receiving power (the
green Status LED should be lit).
Warning: Your printer’s cartridge cover is
open.
Make sure the inkjet cartridge is correctly installed in the
printer and close the printer’s top cover.
Warning: A disc is waiting to be printed but
the cartridge cover is open.
Close the top cover to allow the disc to print.
Warning: The cartridge cover was opened
during printing.
The print job will be cancelled once the top cover is closed.
Start the print job again.
Warning: The printer cannot print while the
disc cover is open
Close the front cover to allow the disc to print.
Warning: The disc cover was opened during
printing.
The print job will be cancelled. Close the front cover and
start the print job again.
Warning: No printable disc was found.
Insert an inkjet-printable disc and click Continue.
Warning: The disc size in the printer does
not match the size specified in the print job.
Make sure the disc in the printer matches the disc size for
the print job.
The ink cartridge is not inserted correctly or
is missing.
Check to make sure the inkjet cartridge is inserted correctly.
If it is inserted correctly, try inserting another cartridge or
inserting the cartridge with the printer’s power connector
unplugged.
The ink cartridge has failed.
Remove and reinsert the inkjet cartridge. If the error still
occurs, try a new cartridge.