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88 Maintaining and Troubleshooting the Gateway ALR 7300 Server
The CD-ROM drive is not recognized by the system.
Hard disk problems
The SCSI drive is not recognized by the system.
Probable Cause Solution
The CD is not intended
for PC use.
Make certain the CD is PC-compatible.
The CD is loaded
incorrectly.
Make certain the label is facing upward, and
then try again.
The CD is scratched or
dirty.
Try cleaning the CD with a lint-free cloth. Check
the CD for scratches.
The CD-ROM drive
needs to be added as
new hardware.
From the Control Panel window (
Start | Settings |
Control Panel
), double-click
Add New Hardware
.
Follow the directions for adding the drive. If you
are not experienced with this procedure, call
Technical Support.
The secondary IDE
device may be disabled.
Restart your computer, and then press F
2
to
enter the setup program. From the
Peripheral
Configuration | Advanced
menu, set the
Secondary
IDE Interface
to
Auto
and make certain the
Secondary IDE Status
is
Enabled
.
The CD cables are not
installed correctly.
Open the system and check all cables between
the CD controller and the CD-ROM drive.
Probable Cause Solution
The SCSI bus is not
properly terminated.
Make certain the last device on the SCSI
chain is properly terminated.
The drive is configured
with a conflicting SCSI
address.
Change the device SCSI address to one that
is not currently used by the system.
The cables are not
connected correctly.
Open the system and check the cable
connections.
Important!
Some systems do not have
sound cards because sound
capabilities are built into the
system board.
4075.book Page 88 Friday, April 2, 1999 9:26 AM