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CHAPTER 7: Troubleshooting
110
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in your residence
or at your local telephone service
• The condition of the Internet computers to which you
connect and the number of users accessing those
computers
• The complexity of graphics and multimedia on Web
pages
• Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your computer
People are sending you e-mail messages, but you have not
received any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
Keyboard
The keyboard does not work
• Make sure that the keyboard cable is plugged in
correctly. For more information, see your computer’s
setup poster.
• Remove all extension cables and switch boxes.
• Clean the keyboard by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint
trapped under the keys.
• Try a keyboard that you know works to make sure that
the keyboard port works.
• Reinstall the keyboard device driver.
A keyboard character keeps repeating or you see a
“keyboard stuck” or “key failure” error message
• Make sure that nothing is resting on the keyboard.
• Make sure that a key is not stuck. Press each key to
loosen a key that might be stuck, then restart your
computer.
8512162.book Page 110 Tuesday, February 13, 2007 3:44 PM