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• If only one or two items of software or hardware have
stopped working correctly, the problem may be solved
by re-installing the software or the hardware drivers.
To recover software and drivers that were pre-installed
at the factory, see “Recovering pre-installed software
and drivers” on page 123. For instructions on
reinstalling software and drivers that were not
pre-installed, see that product’s documentation or
support Web site.
• If re-installing software or drivers does not help, then
the problem may be solved by returning your system
to a previous state when everything was working
correctly. For instructions, see “Using Microsoft System
Restore” on page 129.
• If nothing else has solved the problem and you want
to return your system to factory condition, see
“Recovering your system to its factory condition” on
page 132.
If you upgrade or exchange your hard drive or if your hard
drive is completely erased or corrupted, your only option for
system recovery may be to reinstall Windows from the
Windows DVD, then recover your pre-installed software and
device drivers using recovery discs that you created. (Your
computer must have a DVD-compatible drive to use these
options.)
• To re-install Windows using the Windows DVD, see
“Recovering your system using the Windows DVD” on
page 133.
• To re-install your pre-installed software and device
drivers using recovery discs, see “Recovering
pre-installed software and drivers using recovery discs”
on page 127.
Recovering pre-installed software and drivers
You can perform a partial recovery by recovering the software
and device drivers that were pre-installed at the factory. If you
need to recover software that did not come pre-installed on
your system, you need to follow that software’s installation
instructions.
You can recover pre-installed software and drivers from a set
of recovery discs (you must create the discs) or by using
Gateway Recovery Center.
8512162.book Page 123 Tuesday, February 13, 2007 3:44 PM