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Chapter 17: Troubleshooting
www.gateway.com
■ Make sure that Mute controls are turned off. For more information about
the mute setting, see “Adjusting the volume” on page 86.
■ Make sure that headphones are not plugged into the headphone jack. For
the location of the headphone jack, see “Ports side” on page 7 and “Back”
on page 229.
■ If you are using powered speakers, make sure that they are plugged in and
turned on.
■ Clean the CD. For more information, see “Cleaning CDs or DVDs” on
page 245.
■ Your tablet PC may be experiencing some temporary memory problems.
Shut down and restart your tablet PC.
■ Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 209.
A DVD movie will not play
■ Make sure that the label or side you want to play is facing up, then try
again.
■ Shut down and restart your tablet PC.
■ Clean the DVD. For more information, see “Cleaning CDs or DVDs” on
page 245.
■ DVD discs and drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD,
the disc’s regional code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your tablet PC’s
delivery address. The regional code for the United States and Canada is 1.
The regional code for Mexico is 4. Your DVD drive’s regional code must
match the regional code of the disc. The regional code for the disc is on
the disc, disc documentation, or packaging.
If the DVD movie does not play, the disc’s regional code and your DVD
drive’s regional code may not match.
■ Make sure that a DVD player has been installed on your tablet PC. See
“Playing a DVD” on page 99 for more information.