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Troubleshooting
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To run modem diagnostics:
1 Close all open programs.
2 Tap Start, then tap Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, tap
Printers and Other
Hardware
.
3 Tap/Double-tap the Phone and Modem Options icon, then tap the
Modems tab.
4 Tap your modem, then tap Properties. The Modem Properties dialog
box opens.
5 Tap the Diagnostic tab, then tap Query Modem. If information about
the modem appears, the modem passed diagnostics. If no modem
information is available, a white screen appears with no data, or if
you get an error such as port already open or the modem has failed to
respond, the modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume:
1 Tap Start, then tap Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, tap
Printers and Other
Hardware
.
2 Tap/Double-tap the Phone and Modem Options icon, then tap the
Modems tab.
Help and
Support
For more information about modem troubleshooting, tap
Start, then tap Help and Support.
Type the keyword modem troubleshooting in the Help
and Support Center Search box ,
then tap the arrow.