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Troubleshooting
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■ Reinstall the printer driver. See the guide that came with your printer for
instructions on installing the printer driver.
You see a “Printer queue is full” error message
■ Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1 Tap Start, then tap Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, tap
Printers and Other
Hardware
.
2 Tap/Double-tap the Printers and Faxes icon. The Printers and Faxes
window opens.
3 Button-tap the name of the printer you want to use. If the menu
shows a check mark next to
Use Printer Offline, tap Use Printer Offline
to clear the check mark.
■ Wait until files have been printed before sending additional files to the
printer.
■ If you print large files or many files at one time, you may want to add
additional memory to the printer. See the printer documentation for
instructions for adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have an
online/offline button that you need to press after adding paper.
Help and
Support
For more information about printer troubleshooting, tap
Start, then tap Help and Support.
Type the keyword printer troubleshooter in the Help and
Support Center Search box , then
tap the arrow.