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Chapter 17: Troubleshooting
www.gateway.com
Modem
Your modem does not dial or does not connect
■ Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Ports side” on page 7 and “Back” on
page 229 to make sure that the connection has been made correctly.
■ Make sure that your tablet PC is connected to the telephone line and the
telephone line has a dial tone.
■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■ Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■ If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set appropriately.
To check the dialing properties:
1 Tap Start, then tap Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, tap
Printers and Other
Hardware
.
2 Tap/Double-tap the Phone and Modem Options icon, then tap the
Dialing Rules tab.
3 Tap the location from which you are dialing, then tap Edit.
4 Make sure that all settings are correct.
Help and
Support
For more information about dialing properties, tap Start,
then tap Help and Support.
Type the keyword dialing in the Help and Support Center
Search box , then tap the arrow.