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Chapter 17: Troubleshooting
www.gateway.com
PC Cards
You installed a PC Card and now your tablet PC is having problems
■ Make sure that you have correctly installed required software for the
PC Card. For more information, see your PC Card’s documentation.
■ Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see “Device
installation” on page 240.
Pen
The tablet does not respond to the pen
■ You are not using the correct pen. Use only Penabled digitizer pens by
Wacom such as your tablet’s pen. The Gateway Tablet PC does not respond
to some other tablet pens or plastic pens.
The pen tip does not line up with the pointer when I tap the screen
■ The pen and display need recalibrating in both Landscape and Portrait
mode. Recalibrate through the
Pen Settings tab of the Tablet and Pen Settings
dialog box. For more information, see “Adjusting tablet and pen settings”
on page 158.
Power
Your tablet PC is not working on AC power
■ Make sure that your AC power adapter is connected correctly to your
tablet PC. For more information, see “Connecting the AC adapter” on
page 21.
■ If your tablet PC is plugged into a surge protector, make sure that the surge
protector is connected securely to an electrical outlet, turned on, and
working correctly. To test the outlet, plug a working device, such as a lamp,
into the outlet and turn it on.
■ Make sure that the AC power adapter cables are free from cuts or damage.
Replace any damaged cables.
Your tablet PC is not working on battery power
■ Make sure that the battery is installed correctly. For more information, see
“Changing batteries” on page 131.