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A-2 Troubleshooting Checklist
Troubleshooting
Checklist
Before you troubleshoot your printer, make sure that it is prop-
erly installed as described in Chapter 1.
Follow the steps in this checklist to isolate and resolve printing
problems.
1. Does the printer’s power come ON?
YES: Go to question 2.
NO: The following could be the problem:
◆
The power cable may not be plugged into an electrical
outlet.
◆
If the printer is plugged into a surge protector, the surge
protector may not be connected to power, or it may be
switched off.
2. Did the start-up sequence of the control panel display end
with the message “Ready”?
YES: Go to question 3.
NO: The following could be the problem:
◆
There may be a hardware problem with the printer’s
internal components. Follow the diagnostic routine on
the control panel to determine the problem. Call
ColorSpan Technical Support as directed by the control
panel.
3. Can you send a file from the print server to the printer?
YES: Go to question 4.
NO: The following could be the problem:
◆
The cable may not be securely connected between the
print server and the printer. Refer to the server’s docu-
mentation for more information.
◆
The cable may be connected to the wrong port on the
print server. Refer to the server’s documentation for
more information.