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Troubleshooting Checklist A-3
4. Can you send (print or download) a document from a cli-
ent computer to the server?
YES: Go to question 5.
NO: The following could be the problem:
◆
The connection from the client to the local area network
may not be configured correctly. See your system admin-
istrator for assistance.
◆
The cable between your computer or network and the
print server may not be securely connected at both ends.
Refer to the print server manual for more information.
◆
Your computer may not be working properly. Run an
application that you know works correctly and print to
be sure.
◆
The computer’s port may not be working properly. Print
to another output device that you know works correctly
(and is not connected to the print server) to check this.
◆
There may be another error condition reported by the
print server.
5. Is the print quality good?
YES: Then the problem is not covered in this checklist.
Contact ColorSpan Technical Support.
NO: The following could be the problem:
◆
The printer may need to be calibrated. See “AutoSet Cal-
ibration” on page 4-2 for instructions.
◆
One or more ink jets may be clogged or not firing. See
“Cleaning Ink Jets” on page 3-11 for instructions.
◆
If the print head is striking the media, check how the
media is tracking from the supply spool to the takeup
spool. The sides of the media should be parallel to the
sides of the printer, with no wrinkling or buckling. If nec-
essary, reload the media. See “Loading Media” on page
3-20 for instructions.
◆
Verify that the print head carriage is at the proper
height. See “Adjusting the Print Head Height” on page
3-16 for instructions.
◆
One or more of the ink supply boxes may have lost vac-
uum, which prevents the ink cartridge from filling. See
“Filling Depleted Cartridges and Resetting Vacuum” on
page 3-13 for instructions.