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connected to the port labeled 1-LINE on the back of the HP Fax and the
other end to your telephone wall jack, as shown below.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP Fax to connect to the "1-
LINE" port
If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP Fax is not long enough.
● Check the connection between the telephone wall jack and the HP Fax to
make sure the phone cord is secure.
● Make sure you use the phone cord that came with the HP Fax. If you do not
use the supplied phone cord to connect from the telephone wall jack to the
HP Fax, you might not be able to send or receive faxes. After you plug in the
phone cord that came with the HP Fax, run the fax test again.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP Fax directly to the telephone wall jack.
The "Dial Tone Detection" test failed
Solution
● Other equipment, which uses the same phone line as the HP Fax, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again. If the
Dial Tone Detection Test passes without the other equipment, then one or
more pieces of the equipment is causing problems; try adding them back one
at a time and rerunning the test each time, until you identify which piece of
equipment is causing the problem.
● Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP Fax and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
● Make sure you have correctly connected the HP Fax to the telephone wall
jack. Using the phone cord supplied in the box with the HP Fax, connect one
User Guide
71
Troubleshooting