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Fax tones are recorded on my answering machine
Solution
● When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the HP Fax as
described in Fax setup. If you do not connect the answering machine as
recommended, fax tones might be recorded on your answering machine.
● Make sure the HP Fax is set to receive faxes automatically and that the
Rings to Answer setting is correct. The number of rings to answer for the
HP Fax should be greater than the number of rings to answer for the
answering machine. If the answering machine and the HP Fax are set to the
same number of rings to answer, both devices will answer the call and fax
tones will be recorded on the answering machine.
● Set your answering machine to a low number of rings and the HP Fax to
answer in the maximum number of rings supported. (The maximum number
of rings varies by country/region.) In this setup, the answering machine will
answer the call and the HP Fax will monitor the line. If the HP Fax detects
fax tones, the HP Fax will receive the fax. If the call is a voice call, the
answering machine will record the incoming message. For more information,
see Set the number of rings before answering.
The phone cord that came with my HP Fax is not long enough
Solution If the phone cord that came with the HP Fax is not long enough, you
can use a coupler to extend the length. You can purchase a coupler at an
electronics store that carries phone accessories. You will also need another
phone cord, which can be a standard phone cord that you might already have in
your home or office.
Tip If the HP Fax came with a 2-wire phone cord adaptor, you can use it
with a 4-wire phone cord to extend the length. For information on using
the 2-wire phone cord adaptor, see the documentation that came with it.
To extend your phone cord
1. Using the phone cord supplied in the box with the HP Fax, connect one end
to the coupler, then connect the other end to the port labeled 1-LINE on the
back of the HP Fax.
2. Connect another phone cord to the open port on the coupler and to the
telephone wall jack, as shown below.
Chapter 9
78
HP Fax 1250 series
Troubleshooting