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HP warranty and support
This chapter provides warranty information as well as how to get support from the Internet,
access your serial number and service ID, contact HP customer support, and prepare the
HP Fax for shipment.
If you are unable to find the answer you need in the documentation supplied with your product,
you can contact one of the HP support services listed in the following section. Some support
services are available only in the U.S. and Canada, while others are available in many countries/
regions worldwide. If a support service number is not listed for your country/region, contact your
nearest authorized HP dealer for help.
Warranty
To obtain HP repair service, you must first contact an HP service office or an HP Customer
Support Center for basic troubleshooting. See Before you call HP customer support for steps to
take before calling Customer Support.
Warranty upgrades
Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade
option that extends or enhances your standard product warranty. Available options might include
priority phone support, return service, or next business day exchange. Typically, service
coverage begins on product purchase date and must be purchased within a limited time of
product purchase.
For more information, see:
● In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
● Outside the U.S., go to the HP website at www.hp.com/support. If prompted, choose your
country/region, and then find warranty information.
User Guide
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HP warranty and support