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View an event log .................................................................................. 470
Clear an event log .................................................................................. 470
Clear jams .......................................................................................................................... 471
Common causes of jams ........................................................................................ 471
Jam locations ........................................................................................................ 472
Clear jams in Tray 1 .............................................................................................. 473
Clear jams in the output bin area ............................................................................ 475
Clear jams in Tray 2 .............................................................................................. 476
Clear jams in the right door .................................................................................... 477
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) .................. 481
Clear jams in the lower right door (Tray 3) ............................................................... 482
Jam causes and solutions ....................................................................................... 483
Jams in the output bin ............................................................................. 483
Jams in the fuser and transfer area ........................................................... 483
Jams in the duplex area (duplex models) ................................................... 487
Jams in Tray 1, Tray 2 and internal paper path .......................................... 488
Jams in Tray 3 ....................................................................................... 490
Change jam recovery ............................................................................................ 491
Solve paper handling problems ............................................................................................. 492
Product feeds multiple sheets .................................................................................. 492
Paper does not feed automatically ........................................................................... 492
Use manual print modes ....................................................................................................... 494
Solve image quality problems ................................................................................................ 497
Image defects table ............................................................................................... 497
Clean the product ................................................................................................................ 503
Clean the paper path ............................................................................................ 503
Set up an auto cleaning page .................................................................. 503
Solve performance problems ................................................................................................. 504
Solve connectivity problems ................................................................................................... 505
So
lve direct connect problems ................................................................................ 505
Solve network problems ......................................................................................... 505
Service mode functions ......................................................................................................... 507
Service menu ........................................................................................................ 507
Product resets ....................................................................................................... 509
Restore factory-set defaults ....................................................................... 509
Product cold reset ................................................................................... 510
Clean Disk and Partial Clean functions .................................................................... 510
Active and repository firmware locations ................................................... 510
Partial Clean ......................................................................................... 511
Execute a Partial Clean ............................................................ 511
Clean Disk ............................................................................................ 512
ENWW xvii