TIP: Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.
10.XX.34 Used supply in use
Description
The indicated cartridge is used.
◦
10.00.34 (event code)
Black print cartridge
◦
10.01.34 (event code)
Cyan print cartridge
◦
10.02.34 (event code)
Magenta print cartridge
◦
10.03.34 (event code)
Yellow print cartridge
Recommended action
If you believe this is a genuine HP supply, go to
www.hp.com/go/anticounterfeit.
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing
functionality) will cause this event code.
10.XX.40 Genuine HP supplies installed
Description
More than one genuine HP print cartridge has been installed.
◦
10.00.40 (event code)
Black print cartridge
◦
10.01.40 (event code)
Cyan print cartridge
◦
10.02.40 (event code)
Magenta print cartridge
◦
10.03.40 (event code)
Yellow print cartridge
Recommended action
No action necessary.
ENWW
Tools for troubleshooting
395