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Solving Image-Quality Problems
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Some General Information About the Image Quality Test
One of the printer’s internal prints is the Image Quality Print test, accessed from the
Utilities / Service tests / Image quality print menu. Whenever you suspect that your
printing is not correct, it is advisable to perform this test to help diagnose the
problem. The Image Quality Print will help you differentiate between possible
printhead errors and other problems such as incorrect front-panel selection, driver
or RIP configuration or mechanical problems.
Correct diagnosis of print problems will help HP Customer Support Centers to
provide an accurate solution to any Image Quality problem you are experiencing.
Identifying the Printhead Components
The primary components of the printhead are shown in the illustration below.
Electrical
contacts
Nozzles
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