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Troubleshooting
Solving Image-Quality Problems
11-19
NOTE: Some of the printhead nozzle problems that you will see in this pattern do
not mean you will not get perfect image quality results. The printer has internal
corrections to hide many nozzle defects.
Problem See: Corrective Action
1 Some printhead nozzles, in
any one color, are not
printing. Proceed with
Corrective Action a.
Example D
a From the Image Quality/
Printhead service / Printhead
check
Menu, set to Now to run
the printhead check, then reprint
your image. If the problems are
still present, continue with
Corrective Action b through d.
2 Printhead nozzles are
misdirected in any one color.
Proceed with Corrective
Action b.
Example E
b From the Utilities / Service tests
menu, select “Recover
printheads”
to run the printhead
recovery process, then perform
a printhead check.
c Print the Image Quality Print
again to see if there has been
any improvement.
d If there has been no
improvement, try reinstalling
the ink system components and
print the Image Quality Print
again. See page 11-31, Solving
Ink System Problems.
e If the error is still present
replace the Ink System,
corresponding to the bad color
and repeat the image quality
test.
f If the error continues contact HP
support.
See the page 11-56, Getting
Help.